Q: What happens if I lose my username and password?

A. If you lose your username or password, email us at support@pcusa.com  and our customer support team will help you with your user information.

Q: What happens if I lose my encryption Key?

A. If you lose your Encryption Key and the Online Backup Solution.com software is still installed on your computer, then you can Print your Encryption Key or Save it to a file at any time using the software.

If you have had a system failure and your OBS software is not installed, unfortunately, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, OBS does not store a copy of your Encryption Key.

Q: Can I change my Encryption Key?

A. For security purposes, you cannot change your Encryption Key within the  software. The only way to change your Encryption Key is to reinstall the  software and then select a new Encryption Key. However, you will have to recreate your backup sets and backup all of your files again.

Q: Can You store a copy of my Encryption Key?

A. In order to maintain the highest level of security for your data, we cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.