| PC USA Managed Service portfolio includes an impressive array of flexible and comprehensive products, solutions and services all designed for maximum network and data availability and security. Expert Terremark engineers design, test and deliver complex hosting, security, networking and back-up and storage solutions for large and medium-sized enterprise customers. All Managed Services are customizable depending on your application and network requirements. Terremark maintains established relationships with every major network service provider to help customers with bandwidth procurement and network design. Each Managed Service has flexible options to fully meet your specific requirements. |
| PC USA Managed Router Services |
PC USA Managed Router Service (MRS) leverages the massive global network connectivity provided by the world's largest telecommunications companies located within our carrier-neutral facility. With direct access to the backbones of the world's leading carriers, we connect you directly to the heart of the Internet, consistently delivering the quality of service required for Streaming Multimedia, Voice over IP and other demanding applications. Our ultra secure and reliable facilities are complete with redundant systems and infrastructure. Our highly trained Network Management staff can proactively monitor your service, 24x7x365.
In addition, our high-performance Network Analysis Modules (NAMs) offer proactive monitoring and quick troubleshooting that provides our engineers with visibility into all layers of the network. This enables us to analyze traffic flows for applications, hosts, conversations and network-based services such as Quality of Service (QoS) and Voice over IP (VoIP).
Our Managed Router Service provides you with optimal access to the Internet without purchasing or managing your own Internet router. This cost-effective outsourced solution helps you avoid maintaining your own in-house staff for router management, as well as avoiding capital expenditures and maintenance expenses.
PC USA Managed Router Service features include:
Direct access to the world's leading Tier-1 carrier backbones |
 No Local Loop charges |
| Easy access to our online portal, to view key performance metrics |
| Redundant Cat6 Ethernet connections or fiber connection to core switch |
| 28 IP addresses provided, with additional addresses available |
| Reverse DNS available |
| Primary and secondary DNS included for one domain name |
| BGP4 and Carrier Management, Transit provided outside of the network |
| Committed and Peak Internet Access available in 1 Mbps increments up to 10 Gbps |
| Monitored 24x7x365 by our world-class NOC |
| Industry-Leading SLA for Internet Connectivity Uptime |
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Our Managed Storage service provides you with quick and easy access to industry-leading Storage hardware, software and processes without investing your own capital or staff.
Our fully-managed Storage Area Network (SAN) service is a highly-scalable "Pay-As-You-Grow" utility-based service. This means you pay only for the Storage space that you need. We provide virtually unlimited Storage, with volumes available in increments of 144 GB. Our highly-trained professionals, with a sole focus on data protection and storage, manage this service from end-to-end.
With rigorous security, your data is maintained at PC USA NAP of the Americas, our highly secure and reliable facility. Our unique storage infrastructure keeps your data isolated from other customers.
Our financially-backed SLAs offer a minimum of 99.99% availability, with an optional SAN HA (High Availability) service providing a minimum 99.999% availability. |
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Our Managed Backup and Restore service is a utility-based tape backup and restore solution provided by highly-trained professionals, with a sole focus on data protection. This reliable and scalable solution helps mitigate the business risk associated with the loss of mission-critical data. Our turnkey service allows you to preserve critical files, databases and applications, helping you meet the demanding requirements of both regulatory compliance and customer satisfaction.
We provide an easily deployable, highly transportable media which can be vaulted offsite for added protection to support your disaster recovery plan. The service can scale to support hundreds of application servers and terabytes of data, all with financially-backed SLAs, offering a minimum of 99.99% availability.
Our highly-secure backup infrastructure keeps your data isolated from other customers. Backups for different customers are not stored on the same tape. Users have access only to the backups they have created. |
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PC USA Virtual Add/Drop Multiplexer (ADM) service is designed to accommodate both circuit-switched and advanced data services, providing a path for steady growth into the future. Our ADM service offers
an alternative for service providers who need to terminate high speed optical trunks at PC USA facilities as well as at their own locations. This service provides the connectivity, network reliability and management needs without the costs associated with purchasing and maintaining dedicated optical line equipment.
Virtual ADM service can be deployed in any number of configurations with or without network protection, including: |
| Standard Bi-Directional Line Switch Rings (BLSR) |
| Unidirectional Path Switched Rings (UPSR) and Multiplex Section Protection (MSP1+1) |
| Optical termination line rates can be from OC-3/STM-1 to OC-192/STM-64 |
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Terremark has established relationships with every major domestic and international service provider and can often obtain bandwidth and facilities
more quickly, and sometimes at an overall lower cost, than an individual enterprise. Terremark then bundles these costs with your co-location costs to reduce your number of suppliers. Terremark will act on your behalf when it comes to troubleshooting and maintenance, thus providing quicker resolution for failures and outages. Terremark performs a complete and thorough analysis of your bandwidth needs before recommending type, size and selection of service provider. Terremark will obtain multiple quotations to ensure an optimal cost to performance ratio. |
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PC USA Managed Access service is a complete package which enables customers to extend the benefits they receive from PC USA Exchange Point Platform to remote locations within their network. This includes bandwidth and customer located equipment that is procured and monitored by Terremark. In addition, remote equipment can be tested and installed at a customer's location.
This turn-key service combines our Interconnection Services with many of our Managed Services and enables us to become your single point of contact for the procurement of key network elements and transport. We provide you with one single integrated bill for all service costs, eliminating your need to deal with multiple vendors. Our Network Operations Center can then monitor your remote equipment to keep it running smoothly. |
| This service includes options for: |
| Fault Management |
| Configuration Management and Circuit Provisioning |
| Administration Management |
| Performance Management |
| Security Management |
| Inventory Support and Reporting |
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