Unlimited and Instant, Remote support
Our headquarters is staffed to immediately respond to your requests. When requested we are instantaneously in your systems resolving your issues while you watch our progress. Many times we can resolve your issues without compromising your productivity.
Unlimited Onsite Support
Our experienced and talented team of field technicians trained in all aspects of information technology. We’ll respond quickly to service requests that require on-site attention. If we can not resolve your issue remotely a field technician is dispatched immediately, fully briefed and equipped to resolve your issue. We have guaranteed onsite response times of 2 hours or less for emergency issues.
A senior account manager is assigned to every PC USA Customer. Your senior account manager is available to you at all times providing you with any details or answers to any questions you might have.
Remote Server and Network Monitoring and Management
Proactive monitoring and management of mission critical, hardware and software systems. Your company's potential IT issues are identified before they create a problem. Your business receives instant support without disruption. Our primary goal is zero downtime. Preventative maintenance is one of our most effective tools.
On-Site and Offsite Backup Services
PC USA will provide offsite backup service; you'll know that your data is safe and secure. Each night we back up your critical data to 2 different data centers placed in 2 geographical locations. This provides another level of redundancy and security. Onsite backups are also recommended, configured and supported as part of the PC USA agreement.
Antivirus Protection and Prevention
PC USA clients are protected from harmful viruses that have plagued so many computers and networks recently. Under PC USA, you will have the most up to date virus protection and virus definitions available.
Managed Firewalls and Security
Keep your data secure and available to only those with registered access. Via your company's Internet connection, secure information and resources are made available using the security of a firewall, network security policies, and file system security.
With PC USA employee tracking, we can track and log your employees' application and internet in order to reveal you productivity leaks. If you are concerned with Internet abuse we can seal those leaks for you with the use content filtering and web filtering.
Remote Access and Collaboration
Whether you are at a client site, out-of-town seminar or working from home, PC USA clients have access to their corporate IT resources through our Virtual Private Network (VPN), Work from home and/or remote client services
Website and Hosting Services
PC USA clients can always enjoy our professional hosted email and website solutions. Hosting your website and emails from our servers enables us to block spam and viruses before it reaches your infrastructure.
Wireless Internet Access
PC USA clients enjoy secure wireless access in their office for PDA or Laptop mobility. Your wireless access point can be used as an addition to your existing wired network or a WLAN replacement of your wired network.
Hi Tech Security
PC USA has recently added Hi-Tech Security department to provide solutions to our clients
Video surveillance - Watch your business from home. Record video activity for up to a year