| I was at my wits end. The day before a career making presentation, my computer crashed and would not re-start. I didn't have time to re-do my work so in a panic, I called PC USA. I could not have made a better call. They sent a technician right over, and within an hour, my computer was up and running again. Thank you PC USA for saving my job.
| PC USA is the best!!! Me and my wife had just gotten back from 10 day cruise. I was trying to transfer the pictures off my camera, but they would not transfer, and the disappeared of my memory card. When I called PC US, I was very upset, but they calmed me down and assured me that they could recover my files. The next day, I had all my precious memories saved on CD. Thanks PC USA!!!!!
| I don't know what I would do without PC USA. I run my own business- large enough to need an IT manager, but too small to hire someone full time. I spoke with many different companies, but I knew right away that PC USA was the company for me. They sat down and went over my options with me in a clear and comprehensive way. They didn't try to sell me things I didn't need, and made me feel like I was in good hands. I wouldn't trust any other company with my network. PC USA is the Best!!!
|Holiday Inn Phoenix-Tempe/ASU Gets Connected with PC USA
Wireless network keeps guests connected in rooms and public areas.Gateway provides security zones for hotel network.
Located in the heart of the Phoenix Metropolitan area and adjacent to Arizona State
University (ASU), the Holiday Inn Phoenix-Tempe/ASU is host to many academic and student
visitors to the ASU campus. “Visitors connected with ASU tend to have sophisticated
communications needs and high expectations of what technology the hotel will be able to
provide,” comments Tom Kreitler, General Manager of the Holiday Inn Phoenix-Tempe/ASU.
Kreitler had hesitated to install traditional wired Internet access, observing from his guests’
increasing use of wireless devices that a network accommodating mobility was likely to be a
closer fit for their needs. When he decided to implement wireless in his four-storey 190-room
hotel, his objectives were straightforward. “I looked for a wireless network that was easy to
use, provided good security for our guests and, above all, would work without a hitch and
reflect well on the hotel,” Kreitler explains.
|Ahead of the Curve with Wireless
Kreitler chose a wireless network based on PC USA technology recommended by local
technology solutions provider, Alan Burgess, owner and founder of The Computer Doctor/
VISi located in nearby Scottsdale, Arizona.
“Meeting the unusually exacting needs of customers such as Holiday Inn, Tempe, is our
specialty,” said Burgess. “For over 16 years we’ve grown by providing our customers in Arizona
and New Mexico with the best quality solutions and support whether their needs are
sophisticated or straightforward.”
Burgess recommended installing a PRO 2040 appliance as the overall security appliance,
with PC USA SOHO TZW wireless gateway in strategic spots for comprehensive coverage.
The hotel’s construction presented a special installation challenge, since the solid concrete
walls and steel fire doors created an additional obstacle to wireless communications. Burgess
was able to overcome these issues using just 10 PC USA SOHO TZWs. The appliances
were secured to the ceilings and, avoiding the need for traditional electrical sockets and
wiring, run on power-over-Ethernet injectors.
The PC USA PRO 2040 controls and manages security policies for guest wireless access,
blocking threats including worms, viruses, backdoors and hackers, too. It is also used to
provide separate security zones for the hotel’s own back office PCs as well as a guest PC
which is available to all hotel visitors. The installation uses PC USA Complete Anti-Virus to
protect the guest PC, which had previously been subject to multiple viruses and infections
transmitted from emails, Internet sites and even by instant messaging.
The Holiday Inn Phoenix-Tempe/ASU now provides complimentary wireless access in all its
guest rooms and common areas, including the lobby, restaurants, lounges and even the pool
area using a PC USA PRO 2040 as the overall security gateway and strategically-placed
PC USA SOHO TZW wireless appliances to ensure comprehensive coverage.
|Speedy, Secure and Simple
Installation took place quickly over a couple of weeks, and Kreitler is highly satisfied with the
result. “Whatever technology not only had to work well, but provide a proper level of
security. The Holiday Inn chain publishes a comprehensive security mandate for its franchises
and PC USA was able to meet all of them,” says Kreitler. “In the hotel business, it’s
important to remain ahead of the curve. With this wireless network from PC USA, our
facility offers our guests a feature that they really appreciate.”
Holiday Inn Phoenix-Tempe/ASU
|Pioneer Bank and Trust Customer Case Study
Network security is a complex subject, historically undertaken only by “experts.” However, as
fast moving threats circulate around the Internet, all businesses must be able to prevent
attacks. Small to medium sized businesses face an especially difficult task in securing their
networks due to the complexity and cost of most security solutions. Golden West
Technologies can change all that through a program known as i-witness. With four levels of
service, i-witness can be tailored to each customer’s unique set of requirements and is easily
integrated into the PC USA product line.
Golden West Technologies is an award-winning PC USA MSSP Partner and is a recognized
leader in security consulting, firewall deployments, and monitoring. The state of South
Dakota utilizes the expertise of Golden West Technologies as its single source vendor for
firewall installation and monitoring services. Golden West Technologies recognizes the
balance of securing your network with cost-effective support.
|The Customer: Pioneer Bank and Trust
Golden West Technologies provides network security services to Pioneer Bank and Trust, a
small chain of banks in South Dakota. Offering banking, mortgage, investment, and trust
services, Pioneer’s need for secure data transfers is paramount.
Pioneer Bank and Trust had an existing firewall that had reached end-of-life and began to
evaluate new vendors. In order to secure the network from the latest threats and ensure that
the network bandwidth was used productively, Pioneer opted for the PC USA PRO 4060
and VPN solutions in combination with Intrusion Prevention Service and Content Filtering
Service. When combined with the PC USA Global Management System (GMS), Pioneer is
now constantly aware of any potential threats and can take measures to prevent a network
breach and maintain their customer’s confidence. Rather than reactively waiting for
something that could go wrong, Golden West can now proactively intervene before
incidents can even occur.
While customer data security was paramount, equally important was the need to keep out
viruses, Trojans, and worms. The threats now circulating the Internet can quickly cripple a
business, resulting in revenue, productivity, and data loss. Pioneer Bank and Trust wanted
to ensure that it remained productive and successful, while protecting customers’ privacy
|The PC USA Layered Security Platform
The PC USA family of Internet security appliances provides the first line of defense
against Internet security threats. It includes an ICSA-certified, deep packet inspection
firewall, IPSec VPN for remote access, IP address management features, and support for
PC USA value-added security services such as gateway anti-virus, intrusion prevention
and content filtering.
“PC USA products provide Golden West Technologies with the best value, features and
service for the money,” says James Van Loan, Golden West Technologies’ Account Executive.
Golden West Technologies offers a comprehensive security solution based on PC USA
Internet Security Appliances and managed by the PC USA Global Management System.
Via a comprehensive set of reports, GMS provides constant feedback on the readiness of the
firewall and automatically backs up the configuration while at the same time, enabling
remote management of all the firewalls from a central location.
The PC USA Gateway Anti-Virus, Anti-Spyware, and Intrusion Prevention Service utilizes a
configurable, high-performance deep packet inspection engine to deliver maximum
network protection, allowing the customer to relax, knowing that their network is receiving
the ultimate in protection.
|Future Expansion with PC USA
Because both PC USA and Golden West solutions are easily scalable, expansion will be
seamless. PC USA products easily scale to fit businesses of every size and shape, allowing
businesses to expand quickly and easily without additional expensive upgrades.
|PC USA Protects Credit Unions and Their Customers
Credit unions, like any financial institution, are facing two major challenges today: First, they
must be at the forefront of adopting new, Internet-based, customer-facing banking technology
in order to serve their customers. But second, and perhaps even more importantly, those
customer-facing innovations must be reinforced behind the scenes with security on all fronts.
In addition to standard firewall protection, content protection is also a major consideration.
PM Systems’ clients need to enforce acceptable use through filtering, and to be free from
the threats of viruses, Trojans and spyware. These increasingly sophisticated attacks can be
especially dangerous to the financial services industry by infiltrating a credit union’s network,
disrupting operations and perhaps even jeopardizing personal financial information. It is
important to these clients to deploy the most thorough content protection system available—
to keep their networks free from attack, as well as to maintain a productive environment in the
PM Systems has served credit unions for nineteen years, delivering and maintaining leading
edge technology for a wide variety of innovative solutions. Their CUDefense™ team helps
these institutions understand the threats they face, and implement technology infrastructures
to stop threats proactively, protect their customer’s personal information and comply with
guidelines such as the NCUA ISTEP program and legislation like the Gramm-Leach-Bliley Act.
Integrated content protection has become an essential part of doing business, in order to
combat the triple threat of viruses, spyware and inappropriate Web content. Addressing
multiple threats in a single appliance, the PC USA Content Security Manager offers real-time gateway anti-virus functionality that is kept up to date with
automatic updates, using PC USA’s dynamically updated signature database.
This enhances productivity through its innovative content filtering solution,
which combines an extensive URL rating database with a caching system that keeps latency
to a minimum. The rating architecture allows administrators to block individual categories of
Web content and enforces acceptable use policies on a granular level. The highly accurate
rating database is supplemented with PC USA’s one-of-a-kind dynamic rating system,
which analyzes on the fly any pages that may not be in the database, checking not only
content but context as well to ensure the highest degree of accuracy.
According to Chris Kroll, Security Analyst at PM Systems, the key value propositions for their
credit union clients were the content filtering functionality, anti-spyware and anti-virus
features of the content security manager. “Financial institutions have a higher awareness of their internal
controls,” said Kroll. “A lot of these smaller credit unions have to comply with the same.